Conditions d’utilisation

These Terms of Service (the "Terms") govern your use of deeptarget.app and the Deep Target platform (the "Service"), operated by Deep Target ("Deep Target", "we", "us") from Dubai, United Arab Emirates. By creating an account or using the Service, you accept these Terms. This acceptance is a valid electronic agreement under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services. If you do not accept the Terms, do not use the Service.

1. Who may use the Service

The Service is for business use only. You must be at least 18 years old. If you use the Service for a company or other organisation, you confirm that you are authorised to accept these Terms for it, and "you" includes that organisation.

2. The Service

Deep Target helps businesses find potential customers (leads), research them, and contact them with messages written with the help of artificial intelligence, through the mailboxes and accounts the customer connects (such as e-mail, WhatsApp Business and website contact forms). The Service also includes related tools, such as reports, CRM connections and search-engine optimisation features. Features and limits depend on your plan and may change over time.

3. Your account

• Give accurate information and keep it up to date.
• Keep your password and connected-account credentials secret. You are responsible for everything done through your account.
• Tell us straight away at info@deeptarget.app if you think your account has been used without your permission.

4. Plans, payments and renewals

• Prices and plan limits are shown on our pricing page and in the app. Prices do not include taxes unless stated; where VAT or another tax applies, it is added as the law requires.
• Card payments are processed by Stripe and renew automatically at the end of each monthly or yearly period until you cancel. PayPal payments buy a fixed period (30 or 365 days) and do not renew automatically.
• You can cancel a renewing subscription at any time from the Billing page. It stays active until the end of the period already paid for, and it is not charged again.
• Payments are non-refundable, except where these Terms or the applicable law say otherwise.
• We may change our prices. A new price applies from your next renewal, and we will tell you before it applies.
• If a payment fails, we may limit your account to the free features until it is settled.

5. Your responsibilities for outreach

You are the sender of every message sent through your account, and you are responsible for it. You must comply with all laws that apply to your outreach, including the PDPL (Federal Decree-Law No. 45 of 2021), the UAE rules on unsolicited electronic communications, and the laws of the countries where your recipients are. In particular, you must:

• contact businesses only for legitimate business purposes, and only where you have a lawful basis to do so;
• identify yourself and your business truthfully in every message;
• give every recipient a simple way to opt out, and stop contacting anyone who opts out;
• not use misleading subject lines, false sender details or deceptive content;
• respect the terms of the websites whose contact forms the Service fills in for you, and of the services you connect (such as Microsoft, Google, Meta/WhatsApp and WOZTELL).

6. Acceptable use

You must not use the Service to:

• send spam, bulk unsolicited messages to consumers, phishing, malware, or content that is unlawful, defamatory, obscene or offensive to public morals or to any religion, or that breaches Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes;
• collect or process sensitive personal data or data about children;
• sell, rent or publish lead data obtained through the Service, or use it to build a competing database;
• get around the sending limits, warm-up rules, quiet hours or other safeguards of the Service;
• copy, scrape, reverse engineer or overload the Service, or try to access accounts or data that are not yours;
• send from mailboxes, numbers or accounts that you are not authorised to use.

7. Your data

You keep all rights in the data and content you put into the Service. You allow Deep Target to store, process and transmit it only as needed to provide, secure and improve the Service, as described in our Privacy Policy. For the leads and contacts you process through the Service, you are the controller and Deep Target acts on your instructions. You confirm that you have the rights and the lawful basis needed for that data.

8. Lead data and AI output

Lead data comes from public sources and can be incomplete, inaccurate or out of date. Messages and research written by AI can contain mistakes. Check them before you rely on them or send them. We do not guarantee any result, such as replies, meetings or sales, or that any message will be delivered or will not be filtered as spam.

9. Connected services

When you connect a mailbox, WhatsApp account, CRM or other service, you authorise Deep Target to access it on your behalf for the Service. Those services are provided by third parties under their own terms. We are not responsible for them, or for any limit, suspension or change they apply to your account.

10. Intellectual property

The Service, its software, design and the Deep Target name and logo belong to Deep Target or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription, under these Terms. If you send us suggestions, we may use them without any obligation to you.

11. Suspension and closing an account

We may suspend or close your account, or stop a campaign, if you breach these Terms or the law, if your use risks harm to recipients, to the Service or to the reputation of the sending infrastructure, if a payment is overdue, or if the law or an authority requires it. Where reasonable, we will tell you first. You can close your account at any time. Export any data you need before closing it; after that, your data is deleted as our Privacy Policy describes.

12. Availability and changes

We work to keep the Service available and secure, but we do not promise that it will always be available or free of errors. We may carry out maintenance, and we may change, add or remove features. If a change significantly reduces a paid feature you use, we will tell you in advance.

13. Disclaimer

To the extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind beyond those stated in these Terms.

14. Limitation of liability

To the extent the law allows:

• Deep Target is not liable for indirect or consequential loss, or for loss of profit, revenue, business, data or reputation;
• Deep Target's total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under the law of the United Arab Emirates, such as liability for fraud or gross negligence.

15. Indemnity

You will compensate Deep Target for any claims, losses and reasonable costs (including legal fees) that arise from the messages you send, from your breach of these Terms or of the law, or from your use of data obtained through the Service.

16. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If a dispute arises, we will first try to settle it amicably within 30 days of a written notice. If it is not settled, the courts of the Emirate of Dubai have exclusive jurisdiction.

17. Changes to these Terms

We may update these Terms. The date at the top of this page shows the current version. If a change is significant, we will tell you by e-mail or in the app before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.

18. Language

These Terms are published in several languages. If the versions differ, the English version prevails, except where the law of the United Arab Emirates requires the Arabic version to prevail.

19. Contact us

Deep Target, Dubai, United Arab Emirates
E-mail: info@deeptarget.app